Ginger Root July 2, 2019

Elderly mum avoids hospital as Call for Care delivers urgent support

Wendy Neville’s mum, Brenda Northing, suffers from dementia and also has heart failure, diabetes and chronic kidney disease.

Wendy says that the local Call for Care service helped her mum avoid repeated stays in hospital by providing the right care and treatment in her home.

Call for Care is a clinical navigation system, run by Nottinghamshire Healthcare, for health and social care professionals in mid Nottinghamshire.

It can help healthcare workers to find the most appropriate service for patients with complex needs and is linked in with a range of services in the community.

This care can be organised within two hours and often helps patients to begin recovery before they reach a crisis.

Wendy’s story

Wendy looked after her 84-year-old mum, Brenda, who lived alone in Mansfield. She said:

Mum’s health had been deteriorating for over 18 months. Since the onset of dementia, she’d get increasingly frustrated at not being able to do day-to-day activities such as cleaning, cooking, washing and gardening. She could get quite down and depressed, which stopped her eating.

Mum’s decline in health has been hard on the family too. I was at Mum’s house all the time and being called at various times of the day because of another fall or she wouldn’t eat.

She had suffered multiple falls, one which led to her fracturing her hip, and she spent a lot of time being in and out of hospital. She also wasn’t coping well at home.

Wendy Neville
Elaine Watts, a Palliative Nurse Specialist, cared for Brenda, helping her with her conditions and extra medications. Elaine said…

I could see Brenda wasn’t coping well at home. Despite all interventions offered she was at risk of further falls.

I spoke with both Wendy and Brenda and listened to their concerns before getting in touch with Call for Care to find out what additional support was available

Elaine Watts

Within 15 minutes of the referral to Call for Care, an Assistant Care Practitioner arrived at Brenda’s home to assess her and agreed that she was not safe to be at home by herself.   The Call for Care team contacted Social Services and arranged for emergency care at Bluebell Lodge, a care home in Sutton-in-Ashfield.   Brenda moved to the care home the same day.

From the minute they walked through the door they made me feel at ease and took charge of the situation with my mum.

The team took all my concerns on board and really listened to me, as at that point I felt I had no one to turn to. I was so relieved when they said that Mum shouldn’t be at home by herself. It has avoided another hospital admission and has led to Mum receiving the care she needs. I can’t thank them enough for what they’ve done.

Mum has been in the care home for two years now and is doing really well and that's all down to call for care intervention.

Wendy Neville
Call for Care has supported over 9000 patients since November 2015. Patients and their families have seen positive outcomes as a result of a reduced length of stay in hospital, avoided attendance at ED and avoided admission to the ward from ED.


Call for Care is open for calls seven days a week, 8am – 8pm, from health and social care professionals across Mid Nottinghamshire who need an alternative to admission or conveyance to hospital for their patients.   The service is for those over the age of 18 and registered with a GP in Mansfield, Ashfield, Newark and Sherwood.