Photo of Jim Quinn, Head of the UTC, Dr Kathy McLean, Chair of the Integrated Care Board and Dr Nicole Atkinson, Chief Executive of Nottingham CityCare
juliecuthbert August 27, 2025

Dr Kathy McLean visits Nottingham’s Urgent Treatment Centre

Today, Dr Kathy McLean, Chair of Nottingham and Nottinghamshire Integrated Care Board (ICB), visited the Urgent Treatment Centre (UTC) operated by Nottingham CityCare. She was welcomed by Jim Quinn, Head of the UTC, and Dr Nicole Atkinson, Chief Executive of Nottingham CityCare, for a behind-the-scenes look at the healthcare facility.

The UTC has been a cornerstone of urgent care in Nottingham since 2000, evolving from a Walk-In Centre to an Urgent Care Centre, and now to its current form. It serves not only the Nottingham conurbation but also patients from across the county and neighbouring counties.

Open every day of the year from 7am to 7pm, the centre sees an average of 190 patients daily, with peaks reaching up to 250. It provides care for a wide range of minor illnesses and injuries, without the need for an appointment – though patients referred from other NHS services can book ahead.

The centre is staffed by nurses, paramedics, and physiotherapists all working at the top of their licences. It also boasts an on-site x-ray facility delivered in partnership with Nottingham University Hospitals (NUH), exemplifying strong cross-organisational collaboration. One of the UTC’s standout features is its full access to the majority of patients’ GP records. This enables clinicians to view previous tests, diagnoses, and treatments, and ensures that all care delivered is added to the patient’s record—supporting continuity and safety across the system.

During her visit, Dr McLean saw firsthand some of the innovative practices at the UTC. One such example is the use of advanced splinting technology for fractures, allowing patients to avoid traditional plaster casts. This not only improves patient experience but also reduces pressure on hospital services.

Reflecting on her visit, Dr Kathy McLean said: “I was incredibly impressed by the Urgent Treatment Centre. It’s a brilliant example of integrated care in action – from the partnership with NUH for x-ray services to the seamless use of patient records. CityCare’s work here is not only compassionate and responsive, but also innovative and connected to our neighbourhood health priorities.”

For more on the UTC’s work and innovations, visit Nottingham CityCare’s news page.